At K2Jewellers, customer satisfaction is our top priority. We strive to ensure that every piece of jewelry you purchase meets your expectations in terms of quality, craftsmanship, and design. To provide you with a hassle-free shopping experience, we have outlined our return and exchange policy below:

Exchange Policy:

1. Eligibility for Exchange:

   • Items can be exchanged within 7 days of receiving the product.

   • The item must be unused, undamaged, and in its original packaging, including any certificates or tags.

   • Exchanges are allowed for items of equal or greater value. Any price difference must be settled at the time of exchange.

2. Non-Exchangeable Items:

   • Customized or personalized jewelry.

   • Items purchased on sale or during promotional offers.

Return Policy:

1. No Returns Accepted:

   • We currently do not offer returns. However, if you encounter any defects or quality issues, please contact our support team for assistance.

2. Damaged or Defective Items:

   • If you receive a damaged or defective product, notify us within 24 hours of delivery with clear photos of the issue.

   • We will assess the situation and offer a replacement if the claim is valid.

How to Request an Exchange:

1. Contact our customer service team at k2jewellers471@gmail.com with your order number and details about the exchange.

2. Once your request is approved, you will receive instructions on how to send the item back to us.

3. Customers are responsible for the shipping costs of returning the item for exchange unless the product was defective or damaged upon arrival.

Important Notes:

• We recommend carefully inspecting your jewelry upon delivery to ensure everything is in perfect condition.

• For any questions or concerns regarding our return policy, feel free to contact our support team at k2jewellers471@gmail.com. We are here to assist you every step of the way.

Thank you for choosing K2Jewellers. We appreciate your trust and look forward to serving you with the finest handcrafted jewelry.